Why Choose Us?

Trust. Experience. Reputation.

At North River Home Care, we know that when it comes to Massachusetts senior home health care providers, you have many options. So why choose us?

why choose us | home care | North River Home Care

Accountability

Excellence is our goal when it comes to serving you, and our telephony timekeeping system ensures that our caregivers arrive at each client’s home on time every time.

Reliability

Ensuring that you have the care you need when you need it is part of the North River Home Care guarantee. If your caregiver is sick or otherwise unable to report for her shift, we provide backup caregivers with on-call aides who are ready to work, 24 hours a day, 7 days a week.

Experience

Founded by caregivers in 2007 and now among the largest private duty agencies in Massachusetts, North River Home Care has served over 1,000 home care clients in eastern Massachusetts.

Safety

We provide more management oversight on each case and more supervisory visits and check-ins than other senior home health care agencies, to ensure client safety and peace of mind for family members.

Highest standards

Not just anyone can become a North River caregiver! All our applicants are tested in our office and must score at least 85% on the Massachusetts State Home Health Aide Competency Exam in order to interview with us. We strictly enforce company policies through frequent checks by field supervisors to ensure all caregivers are meeting and exceeding our high standards of care.

Strong communication with client, family, and care team members

Communication is a key aspect of the client/care team relationship. That’s why each client is assigned a dedicated client service manager to help maintain open communication regarding the client’s care plan and caregiver service. Family members can call their client service manager at any time with questions or to check in on the care plan. In addition, we offer an online Family Portal that allows family members to log in to a private website and check on the care notes.

Technology

We utilize advanced technology called telephony to assure caregivers are on time. Our caregivers record their arrival and departure via a toll-free number from the client’s telephone. Utilizing caller id, the system recognizes the client’s phone number, and acts as a remote time clock. Should a caregiver fail to clock in on time, all members of management receive an immediate alert on their cell phones and react accordingly.

Personalized care plans

We know that each client’s needs, likes, and dislikes are unique, which is why we create highly detailed care plans, customized to each client’s personal needs.

As former family caregivers ourselves, we know how important quality senior home health care is for older adults and their families. The North River senior care team is dedicated to making a difference in the lives of our clients. Want to find out more about what makes us the premier home care agency in Eastern Massachusetts?.

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Online Reviews From Our Clients

North River Home Care

4.9

Based on 37 reviews

review us on

Mike Grant

21:14 28 Jan 26

My 94 year old mother returned to her apartment in September 2024 after a fall and time in the hospital and in rehabilitation. North River Home Care was recommended to us by a person we trusted. Our experience with North River was excellent from start to finish. Management was highly responsive, from our first call, and constantly monitored my mother's care. The aides who were with my mother were all caring, and did a terrific job helping my mother maintain her dignity while assisting with necessary details of life. My mother responded to this support and gradually grew stronger. With time we were able to slowly reduce aides services from 24 hours daily to the point that no further assistance was required. Over a month has passed since then and my mother continues to do very well. This recovery was in great part the fruit of the caring help and gentle assistance North River provided to her, bringing her back to pretty much as she was and once again walking long distances (no not running but she never did). . We are all extremely happy with the support she received from North River for which we remain most grateful.

Denise Miller

13:08 31 Jul 25

After our father had experienced multiple hospital stays, we wanted to avoid another rehab facility. We decided to move him back into his assisted living community with a 24hr caregiver. Jen Davis was compassionate and easy to work with. The caregivers were all wonderful, especially Cheryl and Dourina. We used NRHC for 3 weeks and highly recommend this team to other families looking for 24hr care.

Leighanne Neville

16:20 19 Jun 25

Working with Jen Davis at North River has been an amazing experience. They were very helpful and made sure to meet my mom‘s needs and to accommodate her schedule. She really enjoyed her caregiver. Thank you!

Edward Morris

11:56 04 Jun 25

North River’s caregivers provided comfort to my father and my family when we really needed it. They emphasized with us and gave us our privacy when we needed it. I would highly recommend them to anyone who needs help caring for an elderly patient.

Jeff Hill

19:13 07 Apr 25

The North River Team was excellent while dealing with my parents care. Our Care Advisor Mia met with us and went over all they can do and gave me frequent updates. The home aids were wonderful in dealing with my mother who can be difficult and helped my Dad run errands as well as with hygiene and self-care. When the time comes for more help with my parents home care we will definitely be contacting North River Home Care.

Peter Hainer

01:52 11 Nov 24

Hiring North River Home Care came at a difficult time. My wife was dying and came home in hospice care. Having good and reliable Home Care assistance was essential to providing round the clock attendance at my wife's bedside. Julia Hawkins was North River's Client Service Manager. She was attentive and helpful describing how Home Care would work when we met in our living room. She was easy to reach by phone subsequently. My wife's home stay lasted two days. The North River Home Care team was here when my wife arrived from the hospital and there were three sequential aides with my wife at all times. My wife died the next day while Luisa, North River's Home Care aide, was caring for her. After the hospice nurse left Luisa provided the care my wife needed allowing my sons, her sister, and me time to sit and grieve together. Luisa was extraordinary. She was there but sensitive to our time and place at my wife's bedside. Luisa's experience and knowledge about care and dying were invaluable. After my wife had died and we had said our good byes Luisa prepared her for the undertakers and allowed us time to be with her for the last time. While our time with North River Home Care was very short, the care and service were necessary, important, and very helpful. I would recommend anyone looking for this kind of support to reach out to North River Home Care.

(781) 745-3398